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Updated Cisco - 100-140 - Cisco Certified Support Technician (CCST) IT Support Reliable Exam Cost

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q466-Q471):

NEW QUESTION # 466
You receive an email from what seems to be your company's IT department, stating that your password needs to be reset and directing you to an attached link to proceed. The email contains logos that look slightly different from your company's usual branding.
What should you do first?

A. Click on the link to reset your password as instructed
B. Ignore the email and reset your password through your company's official IT portal or contact IT support directly
C. Reply to the email asking for more details about the password reset
D. Forward the email to a friend who is more knowledgeable about cyber security for advice

Answer: B

Explanation:
Correct Answer. B. Ignore the email and reset your password through your company's official IT portal or contact IT support directly Ignoring the email and resetting your password through official channels ensures you do not fall victim to potential phishing attempts. This approach allows you to verify any legitimate password reset requests without risking security breaches.
Option A is incorrect. Clicking on the link may lead to a fraudulent website aimed at stealing your credentials.
Option C is incorrect. Replying to the email can confirm to the sender that your email address is active, potentially leading to more targeted scams.
Option D is incorrect. Seeking advice is beneficial, but it's crucial to prioritize immediate action to secure your account first.

NEW QUESTION # 467
A user wants to configure their Mac to automatically update whenever a new software update is available.
To which section of the System Settings should the IT support technician direct the user to enable this feature?

A. Users & Groups
B. Security & Privacy
C. Network
D. Software Update

Answer: D

Explanation:
Correct Answer. A. Software Update The Software Update section within System Settings allows users to manage preferences for downloading and installing macOS updates. Here, users can enable settings to automatically check for updates, download them, and install them when available, ensuring the system remains up to date.
Option B is incorrect because the Network section manages connections to the internet and networks but does not include options for managing software updates.
Option C is incorrect because Users & Groups deals with user account management and permissions, not system software updates.
Option D is incorrect because Security & Privacy focuses on settings related to the security of the Mac, including firewall and file encryption, but not on software updates.

NEW QUESTION # 468
A technician is tasked with sending PII data to a partner company for processing. What company policy should the technician follow to ensure compliance with data protection laws and maintain confidentiality?

A. Post the data on a public cloud service and provide the partner with access
B. Transmit the data through a secure, encrypted file transfer protocol
C. Send the data via unencrypted email for ease of access
D. Use a courier service to physically transport the data in unencrypted form

Answer: B

Explanation:
Correct Answer. C. Transmit the data through a secure, encrypted file transfer protocol Using encrypted file transfer protocols is essential to ensure the secure transmission of PII, protecting the data from unauthorized interception and access during transfer.
Option A is incorrect because sending PII via unencrypted email exposes the data to potential interception and is a violation of most data protection policies.
Option B is incorrect as transporting unencrypted sensitive data physically still poses significant security risks, such as potential loss or theft.
Option D is incorrect because posting sensitive data on a public cloud service without stringent access controls and encryption exposes the data to significant risks.

NEW QUESTION # 469
During a support call, a macOS user needs to verify their operating system version to troubleshoot compatibility issues with an application.
Which step should the technician recommend to accurately determine the macOS version?

A. Click on the Apple menu and select "About This Mac"
B. Navigate to System Preferences > Software Update
C. Open the Terminal and type system_profiler
D. Click on the Apple menu and select "System Preferences"

Answer: A

Explanation:
Correct Answer. B. Click on the Apple menu and select "About This Mac" "About This Mac" from the Apple menu provides immediate, detailed information about the macOS version. This is the simplest and most direct method for users to find their OS version.
Option A is incorrect because "System Preferences" allows users to adjust settings but does not directly display the macOS version.
Option C is incorrect because while system_profiler in Terminal does provide extensive system details, it is more complex and may provide more information than necessary for just checking the OS version.
Option D is incorrect because navigating to System Preferences > Software Update primarily focuses on updating the software and might only incidentally display the current OS version.

NEW QUESTION # 470
During the printing process, a printer stops and displays a "Paper Jam" error, but no paper is found in the path upon inspection.
What should the technician do next?

A. Inspect the paper tray for proper alignment
B. Replace the paper sensors
C. Change the type of paper used
D. Restart the printer to clear the error

Answer: A

Explanation:
Correct Answer. B. Inspect the paper tray for proper alignment Misaligned paper trays can cause the printer to detect a jam even if no paper is stuck because it disrupts the normal paper path.
Option A is incorrect. Restarting the printer might temporarily clear the error, but it won't solve an underlying mechanical issue.
Option C is incorrect. Replacing sensors is more complex and typically not the first step unless there's evidence of sensor failure.
Option D is incorrect. While paper quality can affect functionality, it doesn't directly relate to the detection of non-existent jams.

NEW QUESTION # 471
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Kevin Nelson Kevin Nelson

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