Set Case Priority Based on Case Origin

This trigger dynamically sets the Priority of a Case based on its Origin. If the Origin is “Phone,” the Priority is set to “High.” Otherwise, it defaults to “Low.” This approach ensures effective case handling based on urgency.

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Solution:

trigger CaseTrigger on Case (before insert) {
      if(Trigger.isBefore && Trigger.isInsert) {
            for (Case caseRecord : Trigger.NEW) {
                if (caseRecord.CaseOrigin == ‘Phone’) {
                      caseRecord.Priority = ‘High’;
                }
                else{
                     caseRecord.Priority = ‘Low’;
                }
           }
       }
   }