Welcome to Salesforce Makes Sense! Our goal is to ensure that our customers are fully satisfied with their purchases. Please read our Refund & Return Policy carefully to understand your rights and options.
1. Refunds
We offer refunds under specific conditions:
- Digital Products: Due to the nature of digital downloads, all sales of eBooks, downloadable content, or digital documents are final and non-refundable once the product has been accessed or downloaded.
- Subscription Services: If applicable, subscription payments are non-refundable once the service period has begun. Cancellations can be made for future billing cycles, and services will continue until the end of the paid period.
2. Exceptions for Refunds
In some cases, refunds may be considered under special circumstances:
- Technical Issues: If you encounter issues accessing a product due to technical difficulties or incompatibility, please contact us within 7 days of purchase with details of the issue. We will work with you to resolve the issue or offer a refund if the problem cannot be fixed.
- Accidental Duplicate Orders: If you accidentally purchase the same item twice, contact us immediately to arrange a refund for the duplicate purchase.
3. Requesting a Refund
To request a refund, please reach out to us at salesforcemakessense@gmail.com with:
- Your full name
- Order number or proof of purchase
- Reason for requesting a refund
We will process eligible refunds within 7-10 business days and notify you by email once the refund has been completed.
4. Contact Us
If you have questions about our Refund & Return Policy, please email us at salesforcemakessense@gmail.com. We are here to help and want to ensure you have a positive experience with Salesforce Makes Sense.